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Proactive Support

See every client. Fix issues before they call.

Every Odoo database your team supports, on one screen. OLaunch HQ finds the quiet failures for you: negative stock, archived products sitting on live BoMs, scheduled jobs that stopped running, email that is not being delivered. You hear about them from us, not from your client.

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Built for Odoo Partners · 30 days free
What your team sees

Give the support you have always wanted to

olaunch.com/portal
Welcome, Chris White
Northwind Consulting · HQ
47 client databases · last sync 38s ago
Clients Issues Performance Insights
Your clients
47
+3 this month
Client score
87%
+5 pts
Critical issues
12
−4 vs last week
One-click fixes ready
38
across 21 clients
Breakdown by area
Pass Fail
Security
Admin
Accounting
Sales
Inventory
Manufacturing
Purchase
HR
CRM
47 clients
Rating
A+ · 8
A · 14
B · 13
C · 8
D · 4
What is it?

Supercharge your support team. Be proactive.

HQ is the console for a partner support team. It monitors every client database your firm manages, scores each one against Odoo best practices and shows the results in one place, with fixes ready to apply.

01
See your fleet
Health, score, critical issues and trend across every client, in one view.
02
Discover early
Issues and best-practice violations bubble up before the client notices.
03
One-click fix
Fix most problems from inside HQ, without logging in to the client database.
04
Bring your team
SSO, role-based access, audit trail. Run a real support operation.
Deeper insights

See your clients in a new way.

Six operating modes for the support team. One HQ.

Issues
Discover before your clients do.
Discover issues and support your client with fixes or training before it causes problems. Negative stock, archived products on active BoMs, failed scheduled tasks, email sending issues. Automated and ready for you to deliver outstanding proactive support.
Performance
Your clients will love you.
Stay on top of how each client is running Odoo. Late deliveries, opportunities not followed up, accounting periods not closed, invoices left in payment. Spot the gaps and offer the right training or support at the right moment.
Change management
Best practices, made easy.
Know when clients install new applications, add Studio changes, or connect a third-party system. Help them adopt change-management best practices and check the right training and controls are in place.
Automations
Set it once, it keeps chasing.
Pick the checks that matter and HQ watches them across every client database. When one fails, it emails the right people: your own team, or the client's users with the relevant Odoo role. It reminds them weekly, fortnightly, monthly or quarterly until it is fixed. Nothing is sent while a client is clean, and you can preview the exact email before it goes out.
SyncUp
See what changed since last time.
Compare two health checks for a client and see what is new, what got fixed, and what got worse, over a week, fortnight, month or quarter. Checks that passed both times stay out of the way. Watch the clients you care about, get an email when a new SyncUp lands, and hand the client a PDF with your logo and colours on the cover.
Insights
Understand your clients.
See which issues are common across your client base and where your team can improve.
Health Checks

Odoo best practices, automated.

See issues before your clients do, then fix them or train the client. Health Checks powers HQ and is also available standalone for partner pipelines.

Watch
Health checks across every client, explained.
What HQ checks, how issues surface, and how guided fixes are applied.
See issues before your clients do, then fix them or train the client.
Every check ships with one or more guided fixes. Pick the one that matches the situation, apply it across one client or many, and HQ records the change.
Transfer products to a different location
Location
WH/Stock ▾
Fix ▴
Unarchive locations
Archive products
Transfer products to different location
Set Qty on Hand to 0
Multiple ways to fix
Several remediation paths for every problem: unarchive, transfer, set qty, or open a guided fix. Pick the one that fits and apply it in a few clicks.
02
Best-practice analysis
Each check is tied to an Odoo best practice. Insights tell you what is wrong, why it matters and what to do about it.
03
Drive performance
Move support from reactive to proactive. Train clients on the fixes that matter and turn checks into recurring revenue.
04
Automatic monitoring
HQ tells you when a best practice stops being followed or an issue appears, so nobody has to remember to look.
Build your team

Run support as a team.

SSO, granular roles, and an audit trail let you bring your whole support team, plus external accountants, into HQ without losing control of who can see what.

MA
Mitchel Admin
Support Manager
NWC-024 · admin
Team roles
Control how each staff member works with each client: from visibility to audited SSO access.
One login · 4 clients
MA
mitchel@northwind
Support Manager · SSO
Acme Pty Ltd ● Connected
Riverstone Foods ● Connected
Helix Engineering ● Connected
Beacon Distribution ● Connected
Single sign-on
Give your team and external accountants one login that opens every client database they’re entitled to. No more shared passwords.
Member Vw Fix SSO Adm
Mitchel A.
Sarah K.
Tom R.
Priya N.
Permissions & access
Granular permissions per client, per role. Promote a junior to a new client without rebuilding access from scratch.
Try HQ free for 30 days

Supercharge your team. Proactive, made easy.

Give your Odoo clients the proactive support you have always wanted to give them. No card required.

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To see pricing, log in with your OLaunch Partner account or contact us.
Library

A check for every corner of Odoo.

Close to 100 best-practice checks run today across all areas of Odoo. Another 200 checks are coming soon.

Keep your clients’ data safe: 2FA on admin and internal users, exposed ports, HTTPS and SSL expiry, stale API keys, an admin account still called admin.
Security 22 checks
Lock dates left open, invoices and bills stuck in draft or in payment, unreconciled bank lines, suspense balances sitting either side of the cut-off.
Accounting 20 checks
Discover lost opportunities and keep a healthy pipeline: quotes expiring, orders left to invoice, opportunities parked in one stage, records on archived salespeople.
Sales 15 checks
Keep track of stock and schedules: negative stock, archived products still holding quantity, mismatched units of measure, expired stock, deliveries and receipts never completed.
Inventory 12 checks
Failed and unsent outgoing email, no catch-all configured, incoming mail servers not fetching, stalled scheduled actions, Studio changes, licence expiry.
Administration 10 checks
A tidy production system is a happy production manager: orders and BoMs pointing at archived products, components and work centres.
Manufacturing 9 checks
Stay on top of suppliers: RFQs left unapproved, deadlines gone by, orders never received, archived products and salespeople still on the PO.
Purchase 5 checks
Activities scheduled against archived records, or assigned to someone who has been archived.
General 2 checks
Open tickets still sitting with a user who no longer exists.
Helpdesk 1 checks
FAQ

The questions partners ask first.

More in the partner docs, or talk to us.

Yes, the OLaunch platform is free to use. Create an account and try every tool. They're free for pre-sales and testing, and you only pay to go live. Use them to help win projects.